Frequently asked questions, and their answers!

Payments Through Weven

Q: I am trying to pay my venue using ACH bank transfer but I don't see the micro-deposit in my account yet. What should I do?

A: After entering in your account and routing numbers it will take, on average, two business days for the microdeposits to reach your account. Keep an eye out, and then return to the payment page to complete the bank transfer!

Q: It says I entered the micro-deposit incorrectly, but it looks correct... what did I do wrong?

A: Make sure the deposits are entered in the order in which they were received - sometimes they way they display in your bank account is most recent first, whereas Stripe will want you to have oldest first, then most recent!

Q: I only received one micro-deposit. Where is the second deposit?

A: Sometimes the bank puts both micro-deposit amounts under one transaction. Make sure to check the transaction details. If you are having trouble, reach out to Weven Support!

Q: I’m out of attempts to enter the micro-deposits. What do I do now?

A: Reach out to Weven Support! With your assistance, we are often able to complete the verification on your behalf.

Q: Can I complete the requested payment using a different method not listed?

A: The payment methods you see on your payment links are selected by your venue host. If you wish to complete the payment using another payment method, reach out to your venue directly to see what other methods are accepted.

Q: Can I pay a different amount than what is requested?

A: We recommend reaching out to your venue host if you wish to pay more or less than requested on your payment link. Often times they are willing to work with you to determine a payment schedule!

Managing Account Users

Q: How do I add/delete a user in my Planning Portal?

A: Click on the settings gear icon at the top right of your account. Select "Add Account User" to generate another user, or click on the trash can icon to the right of a user you would like to delete.

Note: Not all account users have permission to add or delete other Planning Portal users

Q: How do I update the contact information or user permission for myself and others?

A: As the account owner, you can click on the pencil icon next to your name or the other users in your Planning Portal to update names, the email used to log into the account, or the user type.

Other users who are not owners of the account (Admin, Financier or Supporter) can log in and update their own name or contact information, but no other details for themselves or others.

General Account Support

Q: How to I add my Pinterest board to my Planning Portal for my account users and venue host to see?

A: From within your Planning Portal, click into "Your Event" in the top menu. Then select the pencil icon next to your event title (Name & Name's Event).

 
At the bottom of the pop-up window you will see a field to copy and paste your Pinterest link. Hit save and you're all set!

Cheers!
The Weven Team